Returns & Exchanges
A simple and transparent guide to exchanges, eligibility and product returns at Rangrez Outfit.
ONLY NO CASH REFUNDS
We keep things simple.
At Rangrez Outfit, we want every purchase to feel straightforward. If an eligible product does not work for you, you can request an exchange within the applicable exchange period.
NO CASH REFUND
Rangrez Outfit currently follows an exchange-only policy. Cash, bank, UPI and card refunds are not provided for eligible delivered orders.
ONLY
Three simple steps.
Request
Contact Rangrez Outfit within 7 days of receiving your order and share your order details.
Verify
Our team reviews the product condition and checks whether it meets the exchange requirements.
Exchange
Once approved, the eligible product can be exchanged subject to product availability.
You have 7 days to request an exchange.
The exchange request must be made within 7 days from the date you receive your order.
Know what qualifies.
Exchange accepted
- ✓ Request made within 7 days
- ✓ Product is unused and unworn
- ✓ Original tags remain attached
- ✓ Original packaging is intact
- ✓ Product remains in original condition
Exchange declined
- × Product has been used or worn
- × Original tags are missing
- × Product has been washed
- × Product has been altered
- × Request is after 7 days
Changing your style?
You may exchange an eligible product for another product subject to availability and applicable price difference.
Before you send it back.
Original Condition
The product must remain in the same condition in which it was received.
Original Tags
Product tags, labels and original packaging must remain attached and intact.
Availability
Exchange depends on availability of the requested replacement item.
Price Difference
Higher-value replacement products require payment of the applicable difference.
Wrong or damaged product?
If you receive a damaged, defective or incorrect product, contact us as soon as possible after delivery. Share your order details and relevant photographs so our team can review the issue.
Frequently asked questions.
01 Do you offer cash refunds? +
No. Rangrez Outfit currently follows an exchange-only policy. Cash, bank, UPI and card refunds are not provided for eligible delivered orders.
02 How many days do I have to request an exchange? +
Exchange requests must be made within 7 days of receiving your order.
03 Can I exchange for a higher-value product? +
Yes. If the replacement product has a higher value, the applicable price difference must be paid by the customer.
04 Can I exchange a used or washed product? +
No. Products must be unused, unworn, unwashed and remain in their original condition with tags and packaging intact.
05 What if I receive the wrong product? +
Contact us as soon as possible with your order details and photographs of the received product so our team can review the issue.
Let's sort it out.
Talk to the Rangrez Outfit team directly about your order or exchange request.
By placing an order with Rangrez Outfit, you acknowledge and agree to the terms of this Refund & Exchange Policy.